Privacy Policy

Last Updated: January 2025

At DNSP (Digital Neighborhood Security Platform), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

Account Information: Name, email address, phone number, user ID, password
Profile Information: Profile photo, address, location data (GPS coordinates)
Identity Documents: PAN number, Aadhaar number, and related documents (for Service Providers)
Organization Details: Organization name, type, registration details (for Service Providers)
Establishment Details: Establishment name, type, registration number (for Service Users)

1.2 Usage Information

Patrol tracking data and location information
Incident reports and related photos
App usage statistics and analytics
Device information (model, OS version, unique device identifiers)

1.3 Payment Information

When you make payments through our platform, payment information is processed by our third-party payment gateway providers (Razorpay). We do not store your complete payment card details on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our services
To authenticate and authorize users
To process payments and manage subscriptions
To track and manage security patrols
To handle incident reports and emergency alerts
To send notifications and updates
To improve our services and user experience
To comply with legal obligations
To prevent fraud and ensure security

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With security service providers who manage your neighborhood security
Service Users: Relevant information shared with service users in your network
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales
With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and updates
Access controls and authorization protocols
Secure storage of sensitive documents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Location Data

Our app collects location data to enable features such as patrol tracking, incident reporting, and emergency alerts. Location data is collected only when:

You grant location permissions
You actively use location-based features
During active patrol sessions (for guards)

You can disable location services through your device settings, though this may limit certain app functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Data Portability: Request a copy of your data in a portable format
Opt-out: Opt-out of certain communications and data processing
Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@dnsp.com

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@dnsp.com
Phone: +91 1800-XXX-XXXX
Address: 123 Security Street, Mumbai, Maharashtra 400001, India

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.